## Quick answers to common questions

### I need to manage my subscription

To upgrade, downgrade, pause, or cancel your subscription, use **Account Settings**:

**Option 1: From the dashboard**

- Click your **profile icon** in the top right
- Select **Account Settings**
- Click the **subscription** tab
- Click **Manage Subscription**

**Option 2: From within a workspace**

- Click on the workspace dropdown at the top of the sidebar
- Click **Account Settings**
- Click the **subscription** tab
- Click **Manage Subscription**

You'll be redirected to Stripe's secure customer portal where you can manage all subscription settings.

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### I need a refund

Contact us at [support@scribeist.com](mailto:support@scribeist.com) within 14 days of your purchase to request a refund. Requests submitted after 14 days may still be considered on a case-by-case basis.

Please include:

- Your account email
- Subscription date
- Reason for refund request

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### I have questions about plans and pricing

- **Plan comparison:** See our [Pricing page](/content/pricing/index.html)
- **Free trial details:** Read [About Free Trials](/content/help/billing/billing/general/free-trial/index.html)
- **AI credits explained:** Read [Understanding AI Credits](/content/help/billing/billing/credits/ai-credits/index.html)
- **BYOK setup:** Read [BYOK with OpenRouter](/content/help/docs/ai/byok-openrouter/index.html)

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## Payment provider

Scribeist uses **Stripe** to process all payments. Stripe is a secure, PCI-compliant payment processor trusted by millions of businesses worldwide.

All payment management happens through Stripe's customer portal. We never store your credit card information - all payment data is handled securely by Stripe.